Summary

Insert here short story that describes the whole journey, including diagnosis and root cause and (proposed) solution. Include some charts from Grafana as needed.

Impact Level (Blast Radius)

What percentage of all users were affected? e.g. 50%
What users were affected? e.g. validators, dapp devs, end-users
How they were affected? e.g. Explorer UI was inaccessible

Root Cause Analysis

e.g. why was the explorer ui inaccessible?
why to the answer above?
why to the answer above?
why to the answer above?
why to the answer above? root cause here

Where did we get lucky?

Timeline

When Was the System First Affected

When and How We Were Alerted

How can we reduce this time taken by half?

When and How Did We Diagnose the Issue

How can we reduce this time taken by half?

When and How Was Service Restored

How can we reduce this time taken by half?

When and How Was the Core Issue Resolved

How can we reduce this time taken by half?

Action items